Garmin Zumo 390, 395 Repair Service

This is the Garmin Zumo 390/395 LM base repair, it includes the parts and services selected below(check boxes), return shipping options will be given near the end of the checkout process. You can use this service if you know the repairs needed or you can complete our online web form if you are unsure of the needed repairs.  If you need to ask a question either use our Contact Us page or give us a call at (612) 326-4364 within business hours. If we find additional problems we will contact you.

In most cases the unit will repaired and sent back the next business day after receiving it. With the RUSH option every effort will be made to send the GPS back the same day as receiving it, these are top-priority upon receipt.

NOTE: Because of circumstances out of our control we are not able to guarantee a watertight seal of the unit after repair.  All seals will be properly installed and every attempt will be made to maintain a water tight seal.

Description of some of the features and options

• Base Charge
  This is the charge that covers the base part of the repair, evaluating the unit, taking it a part and other activities to make the repairs below.
• Digitizer/Touchscreen
  • A new digitizer is needed if one or more of the following conditions are experienced; (1)the GPS does not register taps on the screen, (2)locations on the screen register erratically and/or sporadic taps, (3)location where you tap is registered somewhere else on the screen - for example 1/8 up from tapped area, (4)during the screen calibration either the GPS does not see your taps or never completes the calibration process, (6)if your have digitizer/top glass is cracked.
• LCD - Liquid Crystal Display
  • You are able to turn the unit on and off but either there is no display(white screen), the display is washed out in some or all places, or you can see a crack anywhere on the screen. For an example of a bad LCD click HERE.
• Dead unit, No Charge etc.
  • If your unit does not come on or does not charge the battery the problem might be the power chip. Sometimes the USB charge will still work but not charging via the cradle or visa versa.
• PIN/Password Removal
  • If you have forgotten you PIN/Password we can recover this for you and/or remove the PIN/Password with no lost of user data.
• RUSH!!!
  • Every effort will be made to send your GPS unit back out the same day as receiving it, these are top-priority upon receipt.